Terms and Conditions

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Posted on 2nd March 2009 by admin

The following information outlines the terms and conditions associated with your privacy, security and right as a visitor and customer of Dermaroller Planet along with our Refund Policy and Disclaimer.

If you are looking for product information, visit our Dermaroller Planet home page and navigate our site from there.

About Dermaroller-Planet.com

Dermaroller-Planet.com is the webs best resource for the widest range of dermarollers, reviewed by you, the customer, dedicated to providing a catalogue of Dermaroller products at fair prices. You can learn more about  us on our dedicated about us page.

Disclaimer

Please follow the instructions for use at all times. Whilst we provide instructions and advice on best practice, it his highly recommended that you seek independent medical advice before undergoing any  dermaroller procedure. We cannot be held responsible for any adverse consequences which may arise from using any of the products or information regarding this site.

Never share your Derma Roller with anyone else, and do not use on children or animals.

When used as a home based treatment regime, cosmetic skin micro needling is for professionally responsible use only. Use entirely at your own risk. To the maximum extent permitted by law, we are not responsible for negative or damaging results obtained by proper or improper use of this product. Even though many of our customers have experienced very positive results, we cannot guarantee results.

Please do not use this product if you have open cuts, wounds, sun-burnt skin, active herpes outbreaks, pustule acne lesions, or any other acute infection or inflammation of the skin, have a history of poor wound healing, collagen diseases, blood problems, are pregnant or lactating, are prone to keloid scarring or have diabetes. Aspirin, Nurofen, Vitamin E and blood thinning drugs all cause increased bruising and should not be taken in the two weeks leading up to treatment.

Copyright

All material available from this website is copyright of Dermaroller-Planet.com 2009. ALL RIGHTS RESERVED

The sale, modification or reproduction of any information obtained from this web site (and products purchased from us) is strictly prohibited without prior permission in writing from Ultramod Ltd or www.dermaroller-planet.com.

Terms & Conditions

These terms do not affect your statutory rights. If for any reason you are unhappy with your purcahse from dermaroller-planet or any of its associated partners we operate a full money back guarantee. Contact as soon as you feel you have a problem and we will do our utmost to ensure that you queries and issues are resolved.

Visit our Contact Us / FAQ page to find the answers to the most common questions, but if you do not find the answer you are looking for and require additional information, please contact us using the link at the top of this page (or the bottom of the Contact Us / FAQ page) and we will try to help you.

Purchasing from Dermaroller-Planet.com

Buying products online from Dermaroller-Planet.com is quick and easy. Simply browse the appropriate pages of our site and add any items that you wish to buy to the shopping cart by clicking the “Add to Cart” buttons. When you have found everything you are looking for, click on any “Checkout” button on the site and you will be taken to the page where you may complete the transaction.

Your banking and personal detail are kept totally secure at all times.

Purchases made using a credit or debit card are processed immediately, but we also accept UK cheques (made payable to Ultramod), postal orders and money orders. Please be advised however, that a small charge may be made for any returned cheques to cover fair administration charges.

We will send you confirmation once your order has been dispatched. All goods are sent at the risk of Dermaroller Planet and your goods are insured by us to protect your interests at all times.

Tax on your order

All taxes are included in the price and no additional liabilites will fall on you, the customer.

Privacy Statement

We are totally committed to protecting your privacy. All information collected about you (necessary in order to supply your goods) will be handled in accordance with the Data Protection Act 1998. We will NEVER pass your details on to anyone else. Any pictures or documentation you may send to us throughout any consultation period are treated with strict confidentiality. All records are destroyed after use and we never discuss your private circumstances with any other person or organisation.

The information we will hold within our electronic records includes your name, address, telephone number (if provided), email address, and order details. At no time does dermaroller-planet or any of it’s associations see or keep record of private bank / credit card information.

You may ask us at any time what information we hold on record about you. Other than for shipping purpaoses, we do not keep any information other than the email address you supply to us with your order. this information is only used to confirm dispatch and also as a follow up to your order. We do not market to these addresses and at no time do we send unsolicited emails.

You can see further details on our privacy policy page.

Refunds, Returns and Cancellation Policy

In the event that you receive a package that is incorrect, damaged or that you no longer need, we will gladly provide you with a full refund or send a replacement. Should you wish to send back unwanted goods please contact us by email or telephone for full instructions and a product return code. You have 7 days from the date you received the goods in which to return them to us for a refund. Refunds are issued from your payment channel.

Unfortunately, due to the nature of the products we supply, returned items must arrive in the same condition as when we sent them – i.e. unused, in original packaging and complete with all of the documentation / literature we provided with them. Please note: used or opened goods can not be returned. It is illegal to send any goods potentially contaminated with human bodily fluids through the mail.

In order for you to contact us or return goods, our details are as follows:

Dermaroller Planet
49 Church Lane
Darley Abbey
Derby
DE22 1EX
United Kingdom

Please visit the contact us page for details of how else to get in touch.

Shipping and Delivery Policy

We send all items worldwide for free, using secure signed for delivery services.

Orders which are taken between Monday and Friday are dispatched within 24hours except those received on Friday after noon GMT. All other orders are sent as soon as possible on the following Monday.

Our aim is to complete all transaction is as timely a fashion as possible.

Delivery Timeframes

Depending on the products ordered, they may originate from on of several locations. These locations are dependant on stock levels and various internal procedures. Whilst it is not always possible to predict where items may be sent form, all locations dispatch as per the information above.

The time for delivery can vary between the location of the dispatch and the location of the customer. The largest variable in this case is generally the customs procedures of the receiving country.

We advise all customers to allow 14 days for delivery. In rare cases, goods may take up to 28 days to arrive at their destination. We track all orders using secure postal services. If after 28, the items have not been received, we will offer to refund the full amount or re-send the goods at no extra charge.

Data Storage

Data stored on Paypal systems, Google Checkout systems and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. They also ensure that they stay up-to-date with the latest versions of any third-party code they use, and continually review their own proprietary code.

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