Shipping And Returns

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Posted on 14th December 2009 by admin

We would like to recommend that all visitors to Derma Roller planet go to our sister site at Ultramod Shop.com. This new site was developed after many requests by Dermaroller Planet customers for improvements in the ease of use of  our shopping cart as well as requests for a greater range of shipping options. It may look different – but all of the rollers on offer at Dermaroller Planet are on offer in the UltramodShop and more!

Dermarollers

All Part Of The Ultramod Group

Details of these shipping options can be viewed by clicking here. We invite you to stay on the Ultramodshop site where you will benefit from a much improved shopping experience.

Any purchases made on the Dermaroller Planet site will utilise our Ultra Eco Shipping option solely. This is the method we are most pleased to offer as it provides the greenest, most environmentally sustainable approach to our worldwide distribution demands. It also offers FREE WORLDWIDE SHIPPING.

Dermaroller Skin Needling

Shipping Option One – Ultra Eco

The only shipping option for Dermaroller Planet Customers. (Also available at Ultramod Shop.com)

We will ship directly from the source country in which the goods are manufactured. When this is not possible, we will use centralised distribution centres located as close to the receiving country as possible. We will use the most environmentally friendly methods possible and reduce the energy and resources required to get the goods to you.

This can considerably slow down shipping times. Whilst we aim to minimise this effect, for some locations worldwide, please allow up to two weeks for your items to arrive. Whilst this delay is inconvenient, you can be happy that your choices are green and you are making a purchase decison which aids in the sustainability of our natural resources. We offer the Ultra Eco option with FREE SHIPPING as a reward! And let’s face it, you’ve waited all these years to get rid of your stretch marks, wrinkles etc, a couple more weeks ain’t gonna hurt!

Dermarollers

Shipping Option Two – Speedy

Only available at Ultramod Shop.com

We like to offer choice whenever possible to all of our customers. With this in mind, we also provide an alternative which uses faster delivery methods which reduce the wait for your items to an absolute minimum.

All items using this service will be sent from the UK using the Royal Mails Airsure Service (or signed for service for countries not accepting Airsure). Airsure packages receive priority handling and provide on-line door to door tracking. For UK orders, this is replaced with 1st Class Recorded services.

We will apply an additional charge for this service of £2.50 for UK and £4.50 for other locations. Whilst this will pay for the additional resources required to ship faster, it will also fund a carbon offsetting program to counteract the increased emissions of all those extra miles travelled. When choosing this method, we will provide you with the tracking number for the parcel when we confirm that your order has been dispatched.

Returns Policy

You may return unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply contact us and we will do our very best to assist you in every way. We are happy to work with our customers – life is too short for bad feelings!

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