Please contact us if there are questions you may have about dermaroller-planet, dermarollers in general or any problems you may be experiencing. We believe in honest and open communication and we do offer the opportunity for questions to be asked and viewed on-line. You will see at the bottom of most pages, places to leave comments and ask questions.
We offer as many methods of contacting us as possible including a direct Skype link, msn messenger (look up mason.alexd@googlemail.com) or any of the other methods below. You can also leave comments at the bottom of this page which we will reply to as soon as possible.
Methods Of Contacting Us
The best methods of contacting us are via email or telephone. We endeavour to deal with all queries as soon as possible. Telephones are answered between 0900 and 1800 (GMT) Mondays to Friday. Email are replied to within 24 hours if not immediately.
Our email address is lookinggood@dermaroller-planet.com
PHONE
Our Telephone Number is +44 7809 157 064
WRITE
We are happy to hear your success stories, your concerns or any other type of feedback. You can write to us at the address below. Any returns also should be addressed to the following.
Dermaroller Planet Ultramod Group49 Church Lane Darley Abbey
Derby DE22 1EX
24 Comments
Could you tell me how long your dermaroller lasts before it needs changing?
It depends on a few factors. How often you use it, how hard you press, how well you look after it and of course what model you get!
Generally, it is considered that you should look to change your Dermaroller at least every 3 months.
Of course, you should have seen good improvements in your skin long before then. Contact us any time if you need any more help.
if i am using mr dermaroller 5 times a week for how long can i use it before i need a break
hi i bought one of your derma rollers, ive used it three times and can already see great results my only problem is my skin feels and looks dry and flakey in parts around my mouth is that a normal side affect with me being new to derma rolling and can you help me with any advice thanks sandra
I am interested in having a professional dermaroller treatment done by your therapist. Please contact me with further information and availability. I live in Greenwich in London. Thank you.
Jane Harris
Hi Sandra,
It is possible that skin needling can have the unwanted side effect of dry skin which may flake. It is rare that this happens however and is another reason for ensuring you are moisturising after every use. The flaking will cease as soon as you stop rolling but of course it detracts from the benefits that you’re seeing so soon.
You might want to try reduce the amount you are using the roller - perhaps only roll once a week or once a fortnight. this should give you skin more of a chance to recuperate in-between times.
If you still struggling with things, let us know and I’ll refer you to our nurse for more specific advice.
Thanks Sandra
How do I checkout with PayPal?
Hi Matina
There are a couple of ways. Either let us know what you want by email and we can send you a paypal invoice direct to your email inbox.
The other method is to simply go onto the dedicated shopping site at http://www.ultramodshop.com. That site accepts Paypal and not only that, it’s a whole lot easier to use in terms of comparing brands and prices etc. We launched that shop at the end of last year as customers let us know that Dermaroller Planet can be a bit awkward to use at times.
Dermaroller Planet is part of the Ultramod Group and all the rollers, the support team and the prices etc are the same on both sites. However, you will see prices in your local currency on Ultramod shop (or a choose which currency to see them in) whereas all prices on Dermaroller Planet are in UK Sterling. If your currency isn’t shown on there let me know and we will add it for you although we can take payment from anywhere (as we ship worldwide).
If you need a hand at all Matina, let us know.
Thanks Matina.
Thank you very much! I’ll do that. I’ve tried ordering two other “scientia” dermarollers from other websites like derma-roller.net and dermarollers.com and neither of them showed up! very disappointing..I’m hoping with this website there will be no issues!
Aprroximately how long will it take for an order to arrive?
will a 1.0mm be good for mild acne scarring, large pores and uneven skintone? i already ordered so i sure hope so! :/
Hi Jenna. Most people do use the 0.5mm rollers for their face but occasionally people do use a 1.0mm roller. It is safe to use both of these sizes on the face. If you need any more information then do email us.
Thank you Jenna.
Kind regards
Roanna
Hi Jenna.
The delivery date purely depends on where you live so it could be between 48hours and 1week. It looks like the airspace has now been resolved following the iceland volcano so delivery of rollers should not be a problem.
Thank you
Roanna
It is possible to buy for Brazil? I did not find my parents in the list of options.
Yes it is definitely possible to buy for Brazil. You may want to buy off http://www.ultramodshop.com/pages/Dermaroller-Home-Page.html. Hope this helps
Hi inci.alturk
It is recommended that the dermaroller is used 3 to 4 times a week, making sure that you use it on alternate days to allow the skin to heal itself on the days off, e.g. use it on: mon, wed, fri, etc. Also make sure you use a cream or oil after using the dermaroller. The cream or oil will help to fade the scar and the dermaroller will allow better absorption of the cream or oil. We sell a few creams on http://www.ultramodshop.com Such as Green people vitamin fix, Green people eye gel, Bio-oil and Health aid vitamin e oil. Have a look at the website to gain some information on these products. We recommend placing the dermaroller in a tumbler of diluted disinfectant for about an hour and leaving it to air dry on a piece of tissue. You should do this at least once a week. The disinfectant that I use for my beauty instruments is called Barbicide (I get it from a wholesalers as I’m in the beauty industry but I would think that you could get it off the internet, try and google it). Hope this helps.
Thank you
Kind regards
Roanna Freestone (Registered Nurse and Beauty Therapist)
Hi,
so I bought the ZGTS Titanium with a needle size of 1.0 mm. I am already using it since two weeks now in order to get rid of my stretch marks on my belly.
Yet, I haven’t seen any improvements at all and I was wondering if I need a longer needle size or if I should be more passionate?
How long does it take until I will see results?
Thanks in advance
Laila
Hi Laila
It might be that you would benefit from a slightly longer needle length but I would keep patient with the 1.0mm. Two weeks still isn’t a huge amount of time and it is quite common for it to take longer than that even with a 1.5mm. Don’t fret too much yet and give you skin some time to go through the change.
Ensure that you are using after care products to keep the skin moisturize and in optimal conditions for healing. Any high street moisturizer is fine and there is no specific need to spend lot’s of money on these things.
Thank you Laila.
can dermaroller be used during pregnancy to reduce stretch marks?what creams would you advise to go with dermaroller?
Hello. I’m 30 year old male with tanned skin, I would like to use a roller for 2 purposes. One, for stretch marks on my thighs caused by gaining and losing weight too fast. And also for my face for general use (make skin look better, and treat slight pigmentations). Which rollers would you suggest? Also, can a roller be used for the skin under the eyes to eliminate dark circles? thanks in advance, dan.
Hello Veronika.
It is advised that the dermaroller should not be used during pregnancy. After the birth, the dermaroller may be used over the stomach. The best thing to do during your pregnancy is to apply a cream or oil over the stretch mark area to prevent further stretch marks. We recommend: Bio oil or Health Aid vitamin E oil. These oils are both effective on stretch marks, scars and wrinkles and can be bought on our website. If you require more information on these oils or wish to purchase, please visit: http://www.ultramodshop.com. Hope this helps.
Thank you Veronika
Kind regards
Roanna Freestone
(Registered Nurse and Beauty Therapist)
Hello Dan
For the thigh area, it is recommended that you use a 1.5mm dermaroller. For the face, a 0.5mm is recommended. Although, all of our rollers are effective, we tend to recommend the MNS dermaroller because it is excellent value for money. The roller can be gently used underneath the eyes, ensuring that you roll downwards away from the eye, to avoid causing any damage to the eye. We have heard that it can reduce puffiness to the eye area. Not entirely sure if it would reduce dark circles. However, dermarollers are known to allow products to be absorbed deeper into the skin, due to the small channels that it creates. If it was me, I would use the dermaroller, then afterwards use an eye gel which is effective on dark circles. We recommend Green People Eye Gel- night. For more information on the eye gel or on dermarollers, please visit: http://www.ultramodshop.com. Hope this helps.
Thank you Dan
Kind Regards
Roanna Freestone
(Registered Nurse and Beauty Therapist)
Hi Ingrid.
It’s not so much that it isn’t suitable, it’s just that others are more suitable.
The balancing act in all this is needle strength, needle quality and roller price. What we are suggesting is that different treatments require a different balance between these things. The ZGTS has strong needles which are ideal for rolling larger areas which is usually stretch marks. Because it is strong it can put up more readily with more use. That is not to say the other rollers can’t it’s just that it is less expensive and seeing as they all do the same job anyway, you may as well save some money. The needles on other models though are slightly higher quality and this results in a higher cost.
The higher the quality of needle, the less the chance of discomfort. This is more important for sensitive areas (such as the face) than it is for insensitive areas (such as the stomach). All rollers will work the same no matter which you choose - we just try to highlight that if you want to try and save some money, why not just get the least expensive one for your “soft bits” The ZGTS will still work fine on your face but we try and suggest there are other brands which are more sutiable. It is of course entirely your decison and we are only trying to give you the best of our knowledge.
Whilst I am writing, I will say that you may want to check out our improved shopping cart which sells a bigger range of dermarollers as well as other stuff and we hope that this is also an easier place to compare brands. Dermaroller Planet is part of the Ultramod group so it is all “us” - it’s just easier for users on there. If you need a hand at all, please just drop us an email at any time.
Thanks Ingrid.
Goodmorning,
I like the information on this site! Thank you.
Can you please answer my question: I prefer a titanium roller, but I’ve read that you consider the ZGTS roller not very suitable for facial areas. Can you explain me why?
Thank you & regards,
Ingrid
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