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Posted on 6th March 2009 by admin

Please contact us if there are questions you may have about dermaroller-planet, dermarollers in general or any problems you may be experiencing. We believe in honest and open communication. You will see at the bottom of most pages, places to leave comments and ask questions.


We endeavour to answer all queries as soon as possible.

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  1. L Davis says:

    Could you tell me how long your dermaroller lasts before it needs changing?

    6th March 2009 at 11:57 am

  2. Customer Support says:

    It depends on a few factors. How often you use it, how hard you press, how well you look after it and of course what model you get!

    Generally, it is considered that you should look to change your Dermaroller at least every 3 months.

    Of course, you should have seen good improvements in your skin long before then. Contact us any time if you need any more help.

    6th March 2009 at 3:22 am

  3. sarah says:

    if i am using mr dermaroller 5 times a week for how long can i use it before i need a break

    6th March 2009 at 9:47 am

  4. sandra says:

    hi i bought one of your derma rollers, ive used it three times and can already see great results my only problem is my skin feels and looks dry and flakey in parts around my mouth is that a normal side affect with me being new to derma rolling and can you help me with any advice thanks sandra

    6th March 2009 at 8:20 am

  5. admin says:

    Hi Sandra,

    It is possible that skin needling can have the unwanted side effect of dry skin which may flake. It is rare that this happens however and is another reason for ensuring you are moisturising after every use. The flaking will cease as soon as you stop rolling but of course it detracts from the benefits that you’re seeing so soon.

    You might want to try reduce the amount you are using the roller – perhaps only roll once a week or once a fortnight. this should give you skin more of a chance to recuperate in-between times.

    If you still struggling with things, let us know and I’ll refer you to our nurse for more specific advice.

    Thanks Sandra

    6th March 2009 at 8:39 am

  6. Jane Harris says:

    I am interested in having a professional dermaroller treatment done by your therapist. Please contact me with further information and availability. I live in Greenwich in London. Thank you.
    Jane Harris

    6th March 2009 at 6:16 am

  7. Svetlana says:

    what does include in 1Xpack?


    6th March 2009 at 3:48 pm

  8. admin says:

    1 x Pack just includes the 1 roller

    6th March 2009 at 4:32 am

  9. matina says:

    How do I checkout with PayPal?

    6th March 2009 at 2:26 am

  10. admin says:

    Hi Matina

    There are a couple of ways. Either let us know what you want by email and we can send you a paypal invoice direct to your email inbox.

    The other method is to simply go onto the dedicated shopping site at That site accepts Paypal and not only that, it’s a whole lot easier to use in terms of comparing brands and prices etc. We launched that shop at the end of last year as customers let us know that Dermaroller Planet can be a bit awkward to use at times.

    Dermaroller Planet is part of the Ultramod Group and all the rollers, the support team and the prices etc are the same on both sites. However, you will see prices in your local currency on Ultramod shop (or a choose which currency to see them in) whereas all prices on Dermaroller Planet are in UK Sterling. If your currency isn’t shown on there let me know and we will add it for you although we can take payment from anywhere (as we ship worldwide).

    If you need a hand at all Matina, let us know.

    Thanks Matina.

    6th March 2009 at 6:42 am

  11. matina says:

    Thank you very much! I’ll do that. I’ve tried ordering two other “scientia” dermarollers from other websites like and and neither of them showed up! very disappointing..I’m hoping with this website there will be no issues!

    6th March 2009 at 2:29 pm

  12. jenna lee says:

    Aprroximately how long will it take for an order to arrive?

    6th March 2009 at 2:27 pm

  13. admin says:

    Hi Jenna.
    The delivery date purely depends on where you live so it could be between 48hours and 1week. It looks like the airspace has now been resolved following the iceland volcano so delivery of rollers should not be a problem.

    Thank you


    6th March 2009 at 6:03 am

  14. jenna lee says:

    will a 1.0mm be good for mild acne scarring, large pores and uneven skintone? i already ordered so i sure hope so! :/

    6th March 2009 at 11:54 pm

  15. admin says:

    Hi Jenna. Most people do use the 0.5mm rollers for their face but occasionally people do use a 1.0mm roller. It is safe to use both of these sizes on the face. If you need any more information then do email us.

    Thank you Jenna.

    Kind regards


    6th March 2009 at 5:52 am

  16. Mara Carvalho says:

    It is possible to buy for Brazil? I did not find my parents in the list of options.

    6th March 2009 at 5:56 pm

  17. admin says:

    Yes it is definitely possible to buy for Brazil. You may want to buy off Hope this helps

    6th March 2009 at 6:20 am

  18. Laila Adriana says:


    so I bought the ZGTS Titanium with a needle size of 1.0 mm. I am already using it since two weeks now in order to get rid of my stretch marks on my belly.

    Yet, I haven’t seen any improvements at all and I was wondering if I need a longer needle size or if I should be more passionate?

    How long does it take until I will see results?

    Thanks in advance


    6th March 2009 at 7:55 am

  19. Ro Freestone says:

    Hi Laila

    It might be that you would benefit from a slightly longer needle length but I would keep patient with the 1.0mm. Two weeks still isn’t a huge amount of time and it is quite common for it to take longer than that even with a 1.5mm. Don’t fret too much yet and give you skin some time to go through the change.

    Ensure that you are using after care products to keep the skin moisturize and in optimal conditions for healing. Any high street moisturizer is fine and there is no specific need to spend lot’s of money on these things.

    Thank you Laila.

    6th March 2009 at 8:00 am

  20. veronika says:

    can dermaroller be used during pregnancy to reduce stretch marks?what creams would you advise to go with dermaroller?

    6th March 2009 at 6:43 am

  21. admin says:

    Hello Veronika.

    It is advised that the dermaroller should not be used during pregnancy. After the birth, the dermaroller may be used over the stomach. The best thing to do during your pregnancy is to apply a cream or oil over the stretch mark area to prevent further stretch marks. We recommend: Bio oil or Health Aid vitamin E oil. These oils are both effective on stretch marks, scars and wrinkles and can be bought on our website. If you require more information on these oils or wish to purchase, please visit: Hope this helps.

    Thank you Veronika

    Kind regards

    Roanna Freestone

    (Registered Nurse and Beauty Therapist)

    6th March 2009 at 1:36 am

  22. dan says:

    Hello. I’m 30 year old male with tanned skin, I would like to use a roller for 2 purposes. One, for stretch marks on my thighs caused by gaining and losing weight too fast. And also for my face for general use (make skin look better, and treat slight pigmentations). Which rollers would you suggest? Also, can a roller be used for the skin under the eyes to eliminate dark circles? thanks in advance, dan.

    6th March 2009 at 1:25 am

  23. admin says:

    Hello Dan
    For the thigh area, it is recommended that you use a 1.5mm dermaroller. For the face, a 0.5mm is recommended. Although, all of our rollers are effective, we tend to recommend the MNS dermaroller because it is excellent value for money. The roller can be gently used underneath the eyes, ensuring that you roll downwards away from the eye, to avoid causing any damage to the eye. We have heard that it can reduce puffiness to the eye area. Not entirely sure if it would reduce dark circles. However, dermarollers are known to allow products to be absorbed deeper into the skin, due to the small channels that it creates. If it was me, I would use the dermaroller, then afterwards use an eye gel which is effective on dark circles. We recommend Green People Eye Gel- night. For more information on the eye gel or on dermarollers, please visit: Hope this helps.

    Thank you Dan

    Kind Regards

    Roanna Freestone

    (Registered Nurse and Beauty Therapist)

    6th March 2009 at 2:31 am

  24. Ingrid says:

    I like the information on this site! Thank you.
    Can you please answer my question: I prefer a titanium roller, but I’ve read that you consider the ZGTS roller not very suitable for facial areas. Can you explain me why?
    Thank you & regards,

    6th March 2009 at 11:43 pm

  25. admin says:

    Hi Ingrid.

    It’s not so much that it isn’t suitable, it’s just that others are more suitable.

    The balancing act in all this is needle strength, needle quality and roller price. What we are suggesting is that different treatments require a different balance between these things. The ZGTS has strong needles which are ideal for rolling larger areas which is usually stretch marks. Because it is strong it can put up more readily with more use. That is not to say the other rollers can’t it’s just that it is less expensive and seeing as they all do the same job anyway, you may as well save some money. The needles on other models though are slightly higher quality and this results in a higher cost.

    The higher the quality of needle, the less the chance of discomfort. This is more important for sensitive areas (such as the face) than it is for insensitive areas (such as the stomach). All rollers will work the same no matter which you choose – we just try to highlight that if you want to try and save some money, why not just get the least expensive one for your “soft bits” The ZGTS will still work fine on your face but we try and suggest there are other brands which are more sutiable. It is of course entirely your decison and we are only trying to give you the best of our knowledge.

    Whilst I am writing, I will say that you may want to check out our improved shopping cart which sells a bigger range of dermarollers as well as other stuff and we hope that this is also an easier place to compare brands. Dermaroller Planet is part of the Ultramod group so it is all “us” – it’s just easier for users on there. If you need a hand at all, please just drop us an email at any time.

    Thanks Ingrid.

    6th March 2009 at 11:44 am

  26. Tee says:

    I am interseted in having treatment with one of your therapist. I live in the Oxford area, can you let me know availability.

    6th March 2009 at 7:50 am

  27. Leia Peison says:

    how do i get this in american dollars? which ones are or stretch marks?and does this product help skin care products in general penetrate deeper? can i use it on non damaged skin? can this leave scars?

    6th March 2009 at 5:13 pm

  28. admin says:

    Lot’s of questions :)

    American Dollars is always around $1.5 dollars to £1 but if you want to be able to see actual dollar prices, our parent site has prices displayed in a choice of currencies which you may find useful.

    All roller brands will work on stretch marks – you should be considering either a 1.0 or 1.5mm length roller.

    Yes, they help products penetrate the skin more effectively – because you are effectively putting a temporary channel through the upper layers of skin, the products you apply can bypass what is effectively a barrier to entry.

    Yes, you can use it on non damaged skin of course and no, it does not leave scars. You may get a redness for a few hours afterwards but this fades quickly.

    I hope this helps Leia.

    6th March 2009 at 4:16 am

  29. Dan says:

    Hi, i’ve recently bought a 0.5mm ZGTS titanium Alloy derma roller. Website said that due to the material , it is better for fleshy parts as stomach and thighs.

    But i would really like to know that is it safe and OK to roll it on my face instead? Thanks for the reply.

    6th March 2009 at 1:09 am

  30. admin says:

    Hi Dan

    Yes it’s fine to use everywhere. It’s just that its most suited for fleshy areas as it’s built for strength and longevity rather than delicate areas. It’s only our opinion that we suggest using it mainly for the “soft bits”.

    Hope that puts your mind at rest. Thanks Dan.

    6th March 2009 at 3:15 am

  31. Aaysha says:

    Is it safe to use on the face only followed by bio oil after, during pregnancy?

    6th March 2009 at 1:55 am

  32. anna says:


    Can you use a dermaroller if you suffer from psoriasis? (I’d use it on healthy body parts, of course).

    Thanks in advance.

    6th March 2009 at 12:20 pm

  33. Amy says:


    I would recommend not using a roller near psoriasis afflicted skin, and exercise caution when using it on healthy skin in case it causes an aggravation, due to the nature of most types of psoriasis, use a small needle size on the healthy skin and be absolutely sure it has not caused a flare up of your condition after its first use before continuing. If you at any point suspect that your psoriasis has been affected by the rolling treatments, stop, and consult a medical physician.

    6th March 2009 at 3:59 am

  34. kathyjumper says:

    Is it normal to draw a little blood while derma rolling. I am using a 1.5 mm on my stretch marks. I was using a 1.0 mm. The needle got bent , so i through it out.

    6th March 2009 at 12:19 pm

  35. Amy says:


    No, you should not draw blood whilst rolling. If blood is being drawn I would highly recommend a smaller needle size. You were right to throw out the roller with the bent needles, as these can also be a factor in bleeding.

    6th March 2009 at 3:10 am

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